Updated 30-10-23
Thank you for shopping with MedicalSupplyStore.co.uk. Your satisfaction is our top priority, and we aim to provide you with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we understand, and we’re here to help.
Our Refund Policy outlines the conditions under which refunds can be requested. Please read this policy carefully to understand your rights and responsibilities as a customer.
1. Refund Requests
All refund requests should be initiated within 30 days from the date of purchase. After this period, we may not be able to process your request.
2. Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
- The product must be in its original packaging.
- The product must be unused and in the same condition as when you received it.
- The product must not be damaged or altered in any way.
- When you submit a refund request, we will review your case to ensure it meets our eligibility criteria.
- If your request is approved, we will contact the supplier to initiate the refund process. The supplier will be responsible for processing the refund.
- The time it takes to complete the refund may vary depending on the supplier’s policies and procedures. We will do our best to expedite this process and keep you informed along the way.
- Please note that some suppliers may charge a restocking fee or have their own specific return policies. We will communicate these terms to you if they apply to your purchase.
- Contact our customer support team at info@medicalsupplystore.co.uk and provide the following information:
- Your order number.
- The reason for the refund request.
- Any relevant photographs or evidence, if applicable.
- Our customer support team will review your request and get back to you within 1 business day with further instructions and confirmation of your eligibility.
- Gift cards.
- Downloadable software or digital products.
- Perishable goods (such as food, flowers, or plants).
- Personalized or custom-made items.
- Check your bank account to ensure the refund has not been deposited.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as there is often a processing delay before a refund is posted.
- If you’ve completed these steps and still have not received your refund, please contact our customer support team for further assistance.